Hawthorne's has several spots in the Queen City--but on my first visit to the Ballantyne location I was greeting with superb customer service, with the GM even sitting in my booth and asking if we were enjoying everything. I am a sucker for great customer service. Regarding the food, I sampled a few items from chili to sandwiches to pizza and everything was pretty good. Ironically one of my favorite dishes was a non pizza item..it was an italian sandwich. I think the patio is ripe for spring/summer nights and the bar (of which I indulged in a Tito's vodka lemonade) is great for game watching (if you're into that kind of thing) and tasty drinks.