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| - I'm not really sure where to even begin with this review. I purchased the Groupon deal for two people which was 30 minute foot scrub, 60 minute "signature collagen" facial with some specific skin care line, 60 minute massage with body butter and your choice of aromatherpy, beverages and pastries and then 10% off the skin care line. So, first off, getting in contact to make an appointment was a hassle. I could not get anyone to answer the business phone and their voicemail was full so I could not leave a message. On Groupon the owner posted an alternate number to contact him, so I called a few times and left messages but did not get a call back. After a few days I finally was able to reach Jimmy and set an appointment. He had some b.s. excuse about the phone not being able to handle the call volume, blah, blah. An excuse that I really did not care about and I feel a professional business would not be hiding behind.
I decide to use the services for my Mom and I for a Mother's Day spa-venture. It is a day we will never forget; however, it will be because it was so out of this world terrible. The pictures online are NOT what the place looks like...maybe it's the old location, but not the new. We walk in and there are boxes and construction stuff everywhere, random hair cutting chairs to sit in (not for a "chic-modern" feel, but because that must be all they had...it was gross), three people were at the "desk", but no one acknowledged us so we waited and waited until someone checking out about got helped and then I was like "um, can I check in?". We got there a good 15 minutes before services to fill out paperwork (which was in a big, ugly office filing cabinet). There is nothing on the walls as far as display, pictures, etc. and there is drywall showing, edges of walls not finished, etc. We can see down the hallway to the back door and at the time our appointment was supposed to start (4:30) we see the people who were idly standing at the desk bringing some foot "spa" machines that you buy at Walgreens or CVS and setting them up in a room. Then they get some hot water out of an electric tea kettle in the waiting room (there for that reason, not to serve tea to customers!).
By the time our massage therapists come to get us it is 4:45. Mine mumbles something and I assume I should follow him, so I do. I was completely confused what we were going to do first, how it worked, etc. So we are led into the room with the tubs full of water and told to put our feet in it. The room wasn't too bad, it was decorated cute except that it wasn't finished. The walls don't go up to the ceiling (nor do they in the massage room), so you can hear EVERYTHING that is going on in the place. The receptionist came in and was playing with the iPod and just acting completely unprofessional about stuff. Sitting in the middle of my Mom and I was a side table that had some dessert and two flutes of "champagne" on it, along with two plastic forks and two napkins. No plates or anything to put the stuff on. They also did not tell us what it was or anything. So, after about 10 minutes of sitting in there (now 4:55) they come back and start the foot scrub. This lasted until 5:06 when my massage therapist said they were done now....um...it was supposed to be for 30 minutes!! He went out and asked Jimmy and then came back with another lame excuse and then proceeded to massage my feet for about 10 more minutes (still not the 30 total). Oh...by this time, well, once the people at the beginning check out, my Mom and I are the only customers for the remainder of our visit...totally de-bunking Maya who says they are extremely busy. Whatever.
After our feet they walk us out to a different room. I got in the second door and my mom went in the first door...but guess what!? It was the same room!! lol It was really awkward, but I was happy we were in the same room.
My massage was pretty crappy and did not last the entire 60 minutes. Nor was there any body butter or aromatherapy used like we were told there would be. The massage beds were the cheapest available and were extremely uncomfortable. They did my massage at the same time as my mom's "facial" because there was only one neck thingy that you use when you lay face down. The air ducts were right above us and it was freezing in the room, so I mentioned that to my guy and he just said "the air is on". Nice. So I then asked for an extra blanket. He went out and got me some Wal-Mart towels and put those on me. (I know they were Wal-Mart towels because he left the tags on the bathroom floor when he took the towels out of their package).
Facial was dollar store apricot scrub (I looked afterwards), no steam, no light, no running water, except for in bathroom. There were no lights in the place, just candles, so it was dark when we came out. Bathroom was gross. Stay away this place is horrible!!
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