Last week I added a rant about a particular towing company that had towed our trailer and hit something with our Air Conditioning. I told you that their rep came out and announced that the AC was damaged BEFORE they towed it! NOt True.
My issue was that I had clear pictures of us loading our trailer with my AC intact and pics of a branch in the damaged AC, but the office manager refused to talk to me.
Since then I had a call from the Owner and assistant General manager who was informed of the incident by Triple A. He called us personally, apologized for his staff, and paid the bill for the AC immediately ($1300) he had seen the pics. He even went to the trouble of going to the bank to make a transfer to us as we were on the road to Canada at the time. This man had integrity, as did his driver who had the accident ( accidents happen) and his receptionist. Unfortunately his office manager and other staff did not handle our situation well.. He did inform us that he was having a very stern talk to them about customer service and was turning our issue into a training session.
Thank you Mr. John Doukis of"Quick Pick All Over Towing", I will gladly recommend your business to anyone in the Phoenix area. Use this service and any complaints ask for Mr Doukis himself.
Linda and Greg Keith excellent service! !!