My initial interaction with vdub furniture was about 2 years ago when i purchase a small sectional for my apartment. The staff was friendly and the sofa arrived as requested, when promised.
Once we moved into a home the small sectional was... Well it was too small. So we went back to vdub. On 4/30/2016 we ordered our CUSTOM sectional and ottoman. We were told the sofa would be delivered in 3-4 weeks. Exactly 4 weeks later our sectional and ottoman finally arrive. However the ottoman wasnt what we ordered. The delivery drivers take it back and we are told it would be back to us in a week. Exactly a week goes by. I get a call in the morning stating the ottoman was ready for delivery i just had to call and set it up. My husband called that afternoon complaining asking for the delivery fee to be waived and was told by a manager that the ottoman would be dropped of that evening( on a friday) so we cancelled our plans and hung out at home. The delivery did not come on friday, and it did not come on saturday either. The place is closed on sundays so i called first thing, second thing and third thing on monday morning. No answer, no vm. I called later that afternoon and the woman had no idea/ notation of the conversation with management on friday. So i set up delivery for today and my ottoman has finally (6 weeks later) been delivered.
I love the sofa i received but the staff could have cared less if it arrived correct or even at all.