We were customers for 6+ years, not once experienced any issues until we tried to cancel our service to go to another company. I am not one to write reviews but after our experience I feel compelled to. We have not only been loyal customers but we have also referred so much business to them. They did not cancel our account after 4 attempts to cancel, they claimed them emailed us a DocuSign email that was never received and continued to charge my account month after month until I demanded they delete my bank account information or I would report their fraudulent billing to my bank. They left us with such a sour taste in our mouth. They are great until YOU CANCEL, they will STEAL from you! They obviously have records of our calls and also show record that their system is not installed in our home any longer. They are so outdated and their customer service is horrible.