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  • I work in Tivoli Village and have eaten here off and on since opening. I have for some odd reason had an issue everytime. Usually not a big issue forgot drink, no chips bought by little things I can forgive since I like a few dishes. However this last Saturday afternoon was the last time. Sat at bar ordered a beer and then needed a few minutes. Bartender brought beer over and then went about his job. After putting menu to side waited and then gave him my order, 3 flautas with shredded chicken. Munched on chips and then got meal. The flautas were beef. Got the attention of the food runner and explained I ordered chicken he said no the ticket says beef. Now I know what I ordered so he takes the plate to the bartender shows him the ticket and then the bartender says see it says beef. The food runner explains to bartender he hit the wrong button at which point the bartender finally addresses me and says your order will be right out. No apology no nothing. I asked him to please make the order to go. When I was leaving I asked for manager. Nice lady explained situation to her she apologized. Again food when brought out right has been good, however service needs to be improved. Sorry really wanted to be able to like this place.
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