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  • I purchased my wife's q50 about a year ago. It was used with about 26,000 miles. I have to say that the buying experience was great. It was hassle free and relatively quick compared to other dealerships. Here's the rub. A coupe of weeks ago we got a flat tire in the middle of nowhere on the way to New Mexico. No worries. I can put on the spare and get the tire replaced. Not so fast. There was no spare or even a jack. I was perplexed. I have never purchased a car that didn't include a spare tire or a jack. It never even dawned on me to check. In hindsight, I should have checked. I took it for granted. Needless to say, we had to call for help. I sent an email to the dealer a few days later and received a call from the sales manager. The conversation was brief. I was told the car came with run flat tires that will go about 50 miles and that the spare tire is an upgrade option. I was never told this. The sales manager was sure he mentioned it to me. I can assure you he did not. I was also told it would cost $2000 to add the package or I could just buy a spare myself and put it in the trunk. Those are my options. Ok. I can promise you infinity of Scottsdale will not get $2000 more from me. The general manager did reach out also, but again, no real resolution. Just because of my experience I wouldn't recommend using this dealership to friends or family. How do you sell a car without a spare tire or a jack and not tell the purchaser? Not everyone has AAA.
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