What great customer service. I had an issue with the price of the student massages... I felt the quality of the massages I had gotten were not worth the price. The manager quickly responded and offered me a complimentary massage with a licensed therapist so I could experience what SWIHA had to offer. Libna, my massage therapist, was amazing. She carefully listened to what I needed and gave a extremely deep massage which is what I was looking for. She even explained where my tight areas are and showed me some good stretches. I was very impressed with her. Thanks SWIHA.