Baierl's Car Care Service Plan is fantastic! Every coupon has the work that needs to be done & at what mileage mark. No appt necessary. The drive-thru style service center is wonderful: clean, well lit, spacious. After being promptly greeted, a quick stop at the service agent desk gets things started and you are shown where the waiting area is. The customer service waiting area is very pleasant: soft apohlstered seating, 3 round tables where work can be spread out, 2 TV's, free Wifi, coffee service, and clean restrooms.
I have yet to find anything displeasing about the entire experience. Timeliness, cleanliness, and friendliness round out the experience and make taking my car in for routine service almost enjoyable.