This was my first Cleats experience. I was so upset after we sat down when our waitress was COMPLETELY MIA. Finally, literally two seconds before my hungry husband was ready to huff out, someone took our order. Then someone else sort of brought our drinks (they brought the wrong thing) then the first person brought the right ones. Then someone else brought our food and well into it, "our" waitress finally stopped by. She was horrible. She insulted her other large table who was obviously frustrated with her. But that's her- I don't think all of them are like that.
The food was ok - the standard "we're dipping chicken nuggets in sauce and calling it boneless wings" affair. The curly fries were just like Arby's - I would have preferred non-battered fries. The chili cheese fry was MASSIVE - I don't know WHO could ever eat that. They should warn you that it's enough for four people. It was ok - too much chili and not enough cheese.
The sauces were alright. Sweet heat was way to hot for people like me that love a good sweet heat sauce. I couldn't find any vinegar based sauces.
At least the price wasn't outrageous and the atmosphere was OK.