First experience purchasing from Big Two in the Fleet dept. Bought a Highlander XLE from David "Griz" Griffin. Was able to negotiate via telephone/email & got top-notch price and service. Came in after work 7pm & car was waiting and detailed to my specifications. Took it for a test drive & Griz knew his car. When it came to signing the paperwork (90% of the paperwork was already done), it was simple, and training in how the car works & programming was done quickly. Only downside was it took us a while to get into finance, which was annoying because we were paying cash and not looking for financing terms. All we wanted to do was give them a check.
Nice stuff about the dealership, they have a cafe with sandwiches & food/drinks on the premises. We had come straight from work & hadn't had a chance to eat -- so we were able to have a complimentary sandwich and talk about whether we wanted to proceed with this car out in the cafe area. Nice touch -- better experience than at the Scottsdale dealership near our house. It was a long drive for us to get to Big Two, but well worth it given the pleasant experience & price. If there were 4.5 stars to give, I would give it. Great experience, just would have wanted to expedite finance.