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  • If I could give them no stars it would still be too many. DO NOT go to this hospital unless you like being ignored and up-charged. This hospital may be pretty on the outside but was by far the most HORRIBLE hospital I have ever seen. My mom recently had a medical condition that required ER services, they ended up admitting her...this was after a 3 hour wait in the ER. She then sat in the ER waiting for a bed for an additional 4 hours. They ran test after test, which is not a bad thing but heaven forbid you don't want their doctors to do the surgery, you might as well become invisible, except for them ordering additional tests (can you say up-charge?). Please don't tell them you want to see your own doctor because they will never have heard of them, guess their doctors know every doctor in the East Valley. Ignore the sign that says check out time is at 11 am, it is a fallacy! At 6:30 am they said she could go home, at 11 we were told that the hospitalist (PA) needed to release her. No one showed up until 2:30 pm and it was right in the middle of another test, so the PA stated she would be "right back" by 5:30 pm we were still waiting. We never saw her again! My mother finally said she would be signing herself out immediately, it was amazing how quickly they were able to get the discharge papers together. When the PA finally spoke to us, she said she was waiting for test results, that we had received a copy of hours before. She said "I know, I printed them". (can you say LIAR?) They wanted my mother to have a prescription for COPD medication that was completely unnecessary, as she does not have COPD. They stated that this was the medication that she received during a breathing treatment, that she never had. They did not believe that she had not had a breathing treatment and had to "check". My mom is in NO WAY mentally impaired and to not believe her was difficult to swallow as the same PA just lied to us. Additionally on Sunday afternoon we asked for my mom's water pitcher to be filled, they said they would be "right in" with it, by Monday she still had not received it. If you like being lied to, called a liar, ignored and treated as invisible, go to this hospital if not, GO ELSEWHERE! I would NEVER return to this hospital even if I was dying.
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