I have been going here for years and ever since they moved to a new building, the service has steadily gone down hill. I called to make an appointment and was on hod for 12 minutes before I was able to speak to someone and they answered the phone asking me to hold? Again? The receptionist, Tonya, was unprofessional and rude. When I entered, she told me to sign in and have a seat. Ten minutes later and still not checked in, another patient came in, went to the desk, and was immediately checked in! When I was finally called, I asked to speak to the office manager. I was explaining to Tonya what my concern was and she ignored me and asked the person behind me to check in. I walked out of their office and went to Urgent Care. Gilbert Family Medicine has horrible customer service and my family will be going elsewhere for care.