Unfortunately Ryan, I have yet to receive a apology from your corporate office or receive a call from your district manager. I had to call for a follow up in regards to my complaint and dispute. Which than I spoke to Michelle who is another person who needs to work on her customer service as well. All I got was a half a** email stating a adjustment was made to statement which a mistake was made on my account from yesina regarding my so called damaged microwave. That was it! None of my questions was answered or my concerns was addressed! So yeah, I'm okay at this point. Just want to save future residents the headache of moving to your facility! You guys are no where near a 5 star.