Such an unfortunate dining experience at this establishment. We had a yen for sushi and seafood and decided to kill two crabs with one stone and dine at B&R. We chose a seat at a table in the bar so we could indulge in a Happy Hour beverage while we ate lunch. There were only a few patrons in the bar-it was wide open. We sat there for 10 minutes-with 3 servers walking by, making eye contact, but never confirming that someone would be with us soon. Finally a server met my eye and came over to take our drink order. After another wait of 10 minutes we received our drinks. Hoping to take the edge off of our hunger we quickly placed an order for a Spicy Avocado Roll and a Whole Steamed Lobster. We also ordered a pan of Yeast Rolls-but she indicated they were out of rolls-at 12:30- hmmm. Our Spicy Avocado roll was beautiful, unique and delicious. Our Steamed Lobster was very small and overcooked. Our server never checked back to inquire about our food-so we ate the chewy Lobster and vowed to order lunch to take the "bad taste" out of our mouth and hope for a better experience. Unfortunately, our server made another disappearing act-and as the clock ticked-we lost our appetite and became ticked. When our server finally did a drive by and inquired about our Lobster, I informed her it was chewy and overcooked. She flatly said, "I'm sorry". No, WE are sorry to have had such a dismal experience lacking in hospitality at a restaurant group known for Customer Service.