The other writer obviously had a problem with scheduling and the overall demeanor of office. My experiences (4-5 total) have been mostly good. My last visit went very smoothly; hardly any wait. Satisfied with dr's recommendation and will be starting knee shots soon. My husband has also seen Dr. Ferry and was happy with the overall experience. NO medical office is perfect; everyone has bad days and makes mistakes. Sometimes the hired help is to fault and they're usually gone by the time you go back! I say, Dr. Ferry is worth another try! Good luck!