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| - Ok...sooo I won a Free VIP party night and thought, well why not. This was a bad decision on my part.
When I got there I told them I won the VIP thing and handed them my ID (because it's hard to hear and my full name is difficult), then they started yelling Happy Birthday and blowing a horn...my birthday is in March (apparently it was October birthday event as well as the VIP thing). We find a table and sit down, a waitress finally shows up and the fun begins. She tells us the specials and we order. I have to ask for a menu in order for us to know what they have in way of beer and food because she didn't seem clear on a few things.
We order food and another round of drinks. The food (Mac and Cheese and Hummus sampler) comes out, they don't bring us utensils, they do not bring us plates. When we ask for utensils they bring our table of 5, 2 sets of silverware, I'm not sure if we were supposed to use them to battle each other until there were 2 victors and they were the ones who got to eat or were really bad at counting.
Now to address the food, I didn't eat any of it, but I was told the Mac and Cheese was very good. The hummus was commented as being too oily. The other thing with the hummus is it's called a hummus sampler but there was only 1 kind of hummus. There were a bunch of vegetables and 3 pieces of pita bread. So it's more like a veggie plate with hummus and some pita bread.
About this time we go to order another round of drinks...however this time the specials are different and what was previously ordered we are told was not on special and will be full price and that only Bud Light Draft as the beer is on special. This wouldn't have been a big deal if we were told in the beginning, same things most likely would have been ordered but it leaves a bad taste in my mouth that we were told one thing in the beginning and then it change mid night. We were also told at this time that we no longer would get glasses and now plastic cups is what drinks would be served in. I also pull up a drink I want to try on my phone and ask if it's possible that I could get it (I was already told I couldn't have a lemon drop because it's a shot, which yes it is but it's also a drink). Instead of writing down the ingredients (vodka, grapefruit juice and apple juice) after looking at my phone, she asks if she can take my phone, so she can ask. When I'm a little hesistant (think $600 phone and me having no way to replace it or pay for the insurance immediately) she says "I'm not going to steal it, I promise." So I let her take it, she does not go right to the bartender, she instead takes a little tour around the restaurant with my phone in tow. She comes back and informs me that they do no have the ingredients for that drink. So I order a different one that is pretty much packed with ice, as most of the alcoholic drinks have been all night, to the point that it became a joke at our table. The regular Coke however had very little ice.
Now, time for the check, I had a $25 gift certificate for the food, so we gave the waitress that. She came back like 5 minutes later and asked us if it was counterfeit. Yeah, so at this point, we are paying more money for drinks and have been accused of being thiefs, lovely. She brings the check out, it's wrong, it's explained to her how it's not accurate and she has a difficult time processing that information. She takes it back, she comes back again, she is asked to explain some things and she gets a bit snippy about it. This whole process alone took 30 minutes and at this point we just want to leave, so we pay.
I have no intentions of returning to this location, as it's a somewhat largish chain, so even though this is a new location this stuff should be figured out. The waitress was friendly until the check part I'll give her that. However, I'm not sure if she was not trained properly on the specials or what is available at the bar by management or why she was unsure about so many things.
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