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  • This is my review on this specific urgent care as a patient and as an employee of Healthcare Partners. Mangers please read and make some changes. Came here on Saturday morning around 10:30am. Only 4 patients in lobby. I filled out my forms and it took them 20 minutes to call me back to put my info in the computer. It took the nice receptionist up front about 2 minutes to verify my insurance. Then she told me to wait again until they call me. I informed them that i was a registered nurse for Healthcare Partners in California hoping they will give me a little courtesy to see me right away. Dint happen. Not even close. They were in slow motion mode. The receptionists and triage staff were very nice and friendly but this place is soo slow. Well, the triage staff told me that there was two patients ahead of me and i saw who they were. They basically had the same complaints like me, cough/ cold/ flu symptoms. We see those patients by the numbers everyday in our urgent care daily. They are quick in and out with a prescription. Just a minor exam, history and physical and the patients are on their way. Well i waited for 3.5 hours in the lobby. 3.5 HOURS... and another 20 minutes in the exam room for cough n cold and i work for the company. Yes, i wanted a little courtesy treatment but this place doesn't know what that is. Okay cut me some slack. If you work for the company you would expect a little faster service also. And i would give you that same courtesy if you came to our urgent care if you are employed for the same company. I hate to give this place a bad review but it has earned it. Oh another negative thing about this urgent care is that they only have two doctors working at all times. That makes it so much slower. I give the staff and providers 5 stars but the system in this urgent care , i give 1 star. They need moreManagers and Administration, please make the necessary changes to improve patient satisfaction. All the patients in the lobby with me were all complaining about the long wait. Every single one of them. Believe me, I know what goes on the other side because I work in a Healthcare Partners urgent care.... I choose to come to a Healthcare Partners urgent care because i work for the company. Iam very disappointed with this specific clinic for the long waits and not being busy. We pride ourselves on taking in patients right away in our urgent care and our patients show us their appreciation. Our performance speaks for itself. Oh by the way, they should call this place Healthcare Partners No Urgency Care.
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