This particular Panera branch is absolutely horrid. I ordered a simple bagel with cream cheese, sliced and toasted. When I got my bagel, the top portion had been sliced so thin (literally, it was 1-2cm thick) that it burned to the consistency of a potato chip. When I inquired about possibly getting a new bagel, the individual behind the counter said "no," and that it was "your fault for ordering it toasted." Wtf?
On a separate visit with my family, the soups and mac n cheese we ordered ranged from lukewarm to bone cold. When we took them back to the counter, we were instructed to use the microwave located near the napkin dispenser. Again, wtf??!
AVOID this Panera Bread like the plague. It's most certainly not up to the par of other Panera locations.
EDIT: I've called corporate regarding my above experiences, and was informed that I was not the first person to complain about this particular branch. Just an FYI.