We have been to this location four times since they opened. I guess we have a different view of our dining experience. The first time we ate here the food came out as fast as if not faster than the Scottsdale location. The second time was a Friday night when the downtown was a zoo! We received great service and the GM Maurice, treated us fantastic. I guess you get back the attitude that you give.
The third time was more entertaining! Our server, Carlos, was very polite, but messed up our order. He was very apologetic and fixed our meals. Other tables we watched him wait on also had messed up orders. Carlos must have been having a terrible no good bad day!
The fourth visit was great! Our server was Mike ( one of the twins from Scottsdale). He is great! He made our lunch very enjoyable, plus our order was perfect. Thank you LoLo's for bringing him to Gilbert!
I do agree that the staff needs a bit more training, especially the hostess girls at the front door.