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  • I've been going to this particular cold stone for a few years since its conveniently located down the street from my home. Every time I go however, there seems to be a problem. My visit tonight was certainly my last. There were two young ladies working by the names of Jessica and Raven. Both of which were very pleasant and accommodating. Unfortunately at the time of check out their credit card machine was down, and at this point they had already swiped my card twice. I did have cash on me but since they don't take any bills bigger than $20 they couldn't accept that form of payment. Jessica contacted the store manager which told her if it had gone through more than once, to just contact them so they could refund me the money. She then contacted the owner to let him know basically what was going on with the machine. At this point, I was already half way done with my ice cream. Jessica had notified me that the owner wanted me to give my credit card information over the phone to another location so they could charge me for my ice cream. I wasn't very comfortable with this, but agreed to it anyway. I was still finishing my ice cream and had let her know that as soon as I was done I would run to my car to get my credit card. She told me that, that was fine and let me be. However, the owner continued to call her about my payment which made me feel very uncomfortable. Its not THEIR fault the machine isn't working and its not mine either! I am just disgusted at the way the owner handled this matter. Its already an inconvenience to me as a customer. Now you're making me feel uncomfortable by not only by giving my credit card information to some random person, but also the fact that its such a big deal over $6!!!!!! My time at this establishment was absolutely ruined due to this!!! The only reason I'm even giving one star is based on the two employees who were extremely sweet and apologetic over this matter. Long story short, avoid this establishment like the plague. I understand businesses are there to make a profit, but in a situation like this customer service is far more important over your $6. I wouldn't recommend anyone going here!!!!
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