| rev:text
| - Breakfast - Very good, fresh fruit was very fresh, my eggs weren't runny, and the bacon was crisp and tasty, not overcooked or undercooked. Definitely a great place for a good breakfast. Unfortunately the horrible service we received ruined my experience beyond recovery.
We came in on a Saturday morning, just a little after 10 AM or so. It was pretty quiet, maybe 2 or 3 tables at the back and that was about it. Seemed like things were moving pretty quickly, so I didn't have any concerns about slow or poor service when we were seated. Boy was I wrong. Now I can give someone the benefit of the doubt and accept a few mistakes with service, we're all people, we have shitty days, make mistakes, it's normal... No big deal. What I can't accept is both rude behaviour and drastically incompetent service continuously.
After being seated, it took about 12-15 minutes for the waitress to come and ask us for drinks, at a time when she was standing at the kitchen doing absolutely nothing. From there, it took another 10 minutes for us to receive our drinks. Now if the service had improved from this point on, I wouldn't have cared... She didn't even come back to take our order, I had to flag her down about 10 minutes after receiving our drinks, we politely mentioned that we were ready to order, and received a rude remark about how she wasn't ready and then she walked off. 10 minutes pass, and hey guess what, she's back to take our order, exceptionally grumpy while doing so.
The food arrived relatively quickly, though my friend's order was screwed up, we asked the waitress if he could get a new order, she remarked that it was fine and he could eat it the way it was... It took a bit of arguing on our behalf to have her send it back to the kitchen to correct.
At this point we were both pretty livid, this is just horrible service, so I go up to the little bar at the front and ask to speak to the manager or someone in charge. A few minutes later I get to speak to someone and explain our situation... seems that we've caught them off guard, this person stands there staring at us for a few minutes and then proceeds to tell me that we couldn't have received service that poorly, they only hire great staff. I hate complaining, I almost never do, even when I receive poor service, but this time, it was well warranted and instead of taking my complaint and making me a happy customer, you basically tell me I'm lying? Someone needs to take Customer Service 101. Finally after some more explaining while trying to remain calm the "manager" says they'll talk to the waitress in question and thanked us for our input. Now we've spent 40+ minutes WAITING for service and food, in a restaurant that is essentially dead, once our food arrived it wasn't correct as to our order specifications, and our service was beyond poor. We receive a thanks for our complaint and are expected to pay full price for this bullshit?
Needless to say, I haven't been back since. Now I've read all of the reviews prior to writing mine, and do realize that this doesn't seem to be a normal pattern of behaviour, but this was just so bad that it needed to be documented.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)