Great job St Rose from start to finish. The checkin process, response time, care, and professionalism your staff had this day was absolutely outstanding. The communication throughout each step helped to alleviate any anxiety that may have been felt through this process.
I was having a bout with kidney stones AGAIN. Grrrrr. Dam you stones.
I checked in online for an apt at 12:00 for the delima campus. U fill in general information then submit it. I received a registrar phone call 15 minutes later. That helped pre register me.
I arrived 1/2 hour prior to ER appt. the following positive things happened from this point.
1.I checked in with the pre register station. They had some paperwork already there waiting for me. I was asked confirming questions then taken to the check in.
2. At check in More confirming questions then a form to complete.
3.I was directed to vitals next where they took my blood pressure and temperature. I was met by Dr. Emery at this time who asked some questions then told me the round of tests he wanted to have done. (I am not even in the ER yet)
4. 5 minutes after that I was forwarded to the insurance copayment lady who had me in and out of the in 5 minutes.
This entire process took about 20 minutes. I was called in to see the ER nurse on time. Who had blood drawn, medication ready to be given the minute I went into the ER area. I even had the ct scan technician waiting.
The only reason 5 stars not given. I have deep veins and I hate needles. So three nurses and 4 attempts later at an IV And 1 IV bubble that built when the needle slipped.
My favorites ER nurse Jacqueline from Jamaica. Going to miss you. Well not really if I never have to come back. You made my experience with your up beat personality and friendly bedside manner.