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  • Sometimes Customer Service goes a long way! Sometimes customer service can turn a 3-star review into a 4-star or even a 5-star . It is an area while the consumer will never take for granted or even underestimate. My experience at the Courtyard Charlotte Gastonia did not fall from that expecation. In fact, it has raised expectation from the courtesy. Want to shouut out Mr. Jansen who went out of his way not only to make the stay great but went above and beyond the courtesy of his job parameters not only for myself but from afar how he treated well all the guests that he intereacted with. I saw on TripAdvisor he was a legend his name popping up on this hotel for his fantastic work. Had to see for myself. He was very direct, friendly. Allowed early check in when most places would no had to. Provided excellent recommendations while in the area. Overall, just turned your typical courtyard charlotte gastonia experience as something to continue to go for in the future hoping the customer service would duplicate. As far as the property, free parking that can fill up on the weekend as it shares a lot with the Fairfield Inn Suites. About 20 minutes south from Charlotte at a favorable price. 1 minute from the Interstate. There are local dining options in the area and a Buffalo Wild Wings an exit away. Definitely a hotel I would recommend if ever to visit. Thanks for the great service. Grade: A++
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