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| - OK, this is entirely sad. We love Christo's and rely on both their service & quality. But, not this New Year's Eve. Chaos, overbooked, under-served... all play into simple questions like:
How many times might one ask for water? Bread, butter, olive oil?
The reservation I made weeks ago, we arrived a bit early and had truly wonderful drinks at the bar. Bar staff was terrific. That's where terrific ended. After rechecking at the desk, the new lady said we'd never check in. I said OK, see the short next-up list you're holding? I'm 3rd. You are? yes, that's me - the one and the same who checked-in over a half hour ago and told the lovely lady who check us in we'd be at the bar. AND she said she'd come and get us...
Well, the new lady wasn't even believing the list she held. NOT Christo's usual treatment. So a while after returning to the bar, someone else came to seat us in the way, way, way back adjacent to a serving station, we were seated at a pop-up folding table for 6 albeit we were 4. I suppose that's good for room, just not for shaky tables.
The Calamari appetizer was fine. Entree's have been better. In spite of a limited holiday menu the venerable Osso Bucco was OK {could have been more tender} the pasta on the same dish was drowned in some light liquid and a bit too slippery. My entree worked out better than my wife's. Her Veal Chop was good but the plate was saturated by her pasta slathered in such excessive garlic it was simply not to be eaten or enjoyed. Note: the menu said the chop came with their wonderful potatoes. When we asked, the waiter replied: "sorry, no more left." And we were there at an early seating for a limited menu? What's up with that. When I told the waiter she couldn't eat it, without offering, removing or changing plates he just said: "I'll see what I can do." Some time later he returned with a small side dish of - you guessed it, their potatoes.
Here's my problem. We love Christo's. Usually, great service, great food and a good time had by all. Not tonight and that's sincerely sad. More like getting the bum's rush, awkward portion sizes, measly salads, etc. For desert we thought we'd share a tiramisu and we did, even though the tiny piece was a good bit smaller than usual.
So, here's the thing... how can a normally great restaurant botch a holiday and celebratory cheer? I guess you over-book, don't tend to your customers anywhere near your usual quality and sort of mess-up each dish?
NOT up to their par. NOT why we chose Christo's over other quality Italian Restaurants in Phoenix & Scottsdale and sadly, NOT a great time. Goodbye to 2015. Sadly, at Christo's, we expected much better preparation, portions, service and hospitality.
But, then again, why would anyone go to a place for a celebratory meal to be bummed out or disappointed? We'll see if we hear from them? Hopefully, it won't happen again this way?
I hope for the great old Christo's service & quality. We'll see?
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