So far I'm nutural with my review. I spent over 3k on livingroom furniture 1 year ago and the couch is just a lemon. MANY problems. I don't believe it's their fault... just 1 bad piece. I was reallllly mad at first but I've been working with Greg (manager) and he actually seems to be trying to help. After the conclusion of this issue I'll either be a 5 star or 1 star reviewer. Products can go bad... but I work in a customer service job so customer service is what keeps me loyal. Seemingly... they're going to make good on this...
Update... they MORE than took care of me! Between 2 managers and my husband and I... we ended up working out a pretty fair deal and getting a new very sturdy couch. I don't think I'll ever buy a couch with movable parts ever again though. Beware of the warranty... I guess it only works a specific way... so just make sure the sales person explains it completely before you purchase that. I almost never bought from here ever again... but the manager with the last name Disney is the BEST and nicest manager I've ever met. He didn't want to argue with me... instead he was very understanding and apologetic. It made me feel like he actually cared about people (which was so awesome).