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| - It was a stretch to give 2 stars. We got reservations for a late Saturday night meal and the place was packed. Having eaten in the Atlanta Luciano's my expectations were pretty high. Except for having the same ownership, these 2 restaurants unfortunately are quite different.
Our server was initially very quick to our table, almost as soon as we were seated. With a larger group, it takes a bit of time to digest the menu and wine list. And then we waited. Eventually she showed back up and took our orders. And then we waited. About 20 minutes later, wine glasses show up. But they are not all the same, one glass is for Pinot and the rest are normal Cabernet. Very odd for an upscale restaurant, I even asked about it when we noticed it. Was told there were no other clean glasses (and that's after waiting about 20 minutes?). Another 10 minute wait before our wine shows up. So we've been here close to a hour already and finally just getting wine. And then we wait. OK, so I'm grumpy again (granddaughter in tow) and finally food comes out. With the bread for the table. We eat, and then wait. Only 1 time after receiving the food did anyone come by to see if we needed anything. We're sitting there, finished, and waiting on our check. Our server is no where to be found. Our table is cleared, still no waitress. Finally our check arrives (well over 2 hours since we arrived!) and you can imagine my disgust to see that a 20% tip was applied to the bill.
I said we were a large group. 5 adults and a 2 year old. Six people. 20%. 20% on top of wine AND tax. I'm not one of those to stiff the staff, but I did hand write on the check that the tip was not earned or deserved.
Just be informed.
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