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  • Honestly, the room I stayed in for one night while in town for business was great! The staff was friendly the room was bright and clean (aside from the tub which looked like it was peeling and in need of repair), plus they have a nice breakfast spread. :). Originally I was going to give this place four stars (would have been five except I don't know how much their rates are as I was not in charge of booking). However, based on being an out of town guest reliant on the shuttle, they only get three stars. The first shuttle was from the airport to the hotel and the driver (a young lady) was great. Very friendly, on time, very nice. The second was the same and she had mapped the different route for everyone to save time, very efficient. The third was very bad. The driver passed me twice (after the first pass by, my phone died so I waited, the second happened and I gave up, having to go to a nearby restaurant to call someone for a ride. A huge hassle. They apologized, but hey, accidents happen. At this point I was still going to give them that extra 4th star, however, this mornings shuttle was even worse. I went downstairs and scheduled a 12 noon shuttle at the front desk, gave them the address and required information. Showed up downstairs at 1158 and saw the driver loading up one person and looking like he was getting ready to leave. I had to rush through checkout and run to catchup to the shuttle. He acted mad that I was on it and like he had no knowledge of me. Then he received notice that he had actually left another guest behind and was going to turn around, I was on a deadline and needed to be at 11 w address. He passed the turn and when I brought it to his attention he told me he hadn't even passed 8th street and sounded very irritated. I was adamant that it was in the opposite direction, not being a shuttle driver yet still knowing that 8th street =the 800 block, yet he still took me to the 1100 block area in his turn around phase. Overall I was only a little late, but I am severely disappointed in the shuttles shaky reliance, especially since the hotel seems to be geared towards out of town business personnel who would be highly reliant on a shuttle service. Rooms were great, breakfast was nice, hotel staff friendly and accommodating. Shuttle service was a huge hassle and disappointment.
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