Joe Wilkes at Gerber on West Broadway was the only good thing about my most recent car accident. I was very frustrated because I was not at fault in this incident, had numerous agents and adjusters fail to call me when they said they would, and was embroiled in insurance issues.
Joe however, called me back every time, was extremely courteous, very communicative, and went above and beyond with my repairs. I've had repairs done in other places where they get you in and out and couldn't care less about your experience. Joe was empathetic and professional, and when I told him during our initial phone call that it was a mess of a situation, he actually asked me to explain to him what was going on so he could possibly help.
My car was ready when it was promised. And when I saw it I couldn't believe it - the job the team did on my car made it look better than new. Joe took the time afterward to explain every detail on my final work receipt so that I would understand what they had done.
Amber at the front called the rental agency for me so I could just hop in my repaired car and go without worrying about returning my rental. My experience with Gerber was stress-free and unbelievably easy.
I hadn't heard of Gerber before and would now recommend them in a heartbeat to others. And I'll confidently give them my business again in the future.