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| - I took my van in to get my gas tank filled up and a regular wash with vaccuum. After talking to the guy who met me at my car I decided to go for the full works. I said go ahead and detail it. Now, I had a meeting to go to, so I made sure that it wasnt going to take anymore than 1 hour to complete, and the worker assured me it wouldnt. So, I turned over my keys and went shopping. 1 hour later I returned. My car was not done! In fact, it had only been washed and vaccumed. So, I talked to the manager and got a vouchure to come back another day and get it finished. The next day I returned. I asked to speak to a manager to complain about the time frame, as well as the fact that in an hour my car had not been cleaned. I was assured by 2 young men (who came up to me and acted like they were managers) that I would be pleased with the end results. Almost 2 hours later I was told my car was finished. But, when I got out to my car, i was astonished to find that it was not cleaned any better than a quick wash and vacuum would have done. The floors were wet, so they obviously cleaned the carpets, but I found spots that had been missed everywhere! Now, I am a very clean person. My friends always compliment me on how clean my home is, but my car can get pretty dirty (i have 5 kids and a dog that ride in it daily.) So, as I looked around I noticed that the door jams where the sliding van doors open and close had not been cleaned, neither had the a/c vents. I found a toy under one of the seats, a snack wrapper under another. Nothing had been cleaned to detail! I paid over $120 for the detail and gas, and felt that I could have filled up my tank and done a better job at cleaning the car for 1/2 that.
So, I decided to email the corporate office of Dannys. I explained the situation and many days later I received a response email. It basically said that because that person from corporate was not at the location they do not know what happened. They appologized for it and offered me a regular wash and vacuum. Are you kidding me?!? What happened to customer satisfaction? So what if corporate was not there! I took the time out to send an email because I was so dissatisfied, that should be proof enough!
Needless to say, I never accepted that coupon, nor will I return to Danny's auto wash. Prior to this incident I had been to other locations and found the staff friendly and they got the job done to my satisfaction everytime. However, due to the experience I had at the Tempe location, as well as the experience with the corporate office I will not patron any Danny's locations in the valley.
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