My mom and I come here all the time. A friend comes from out of town & she just wanted a color change, the lady literally melted her acrylic & just started doing her own thing. Took off the acrylic & did a janky manicure .When we tried to explain she didn't want accept the fact that she was wrong or apologize for it. All she kept saying is it's still 30$ . Like worst customer service . No one seemed to care expect for a newer girl who actually understood. Still didn't fix anything .