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| - I posted this review on their other listing as well.
Very disappointed in this place. I have read a few good reviews on it and since I've been fighting infertility, my husband and I decided to go there for help. At our consultation we were given a print out of everything that will and won't be covered by our insurance; everything looked great so we started treatments. By my second round of treatments I was told nothing was being covered by insurance and I found out it was because of coding issues, after going back and forth with them and my insurance I was told all they needed to do was fix the code and my appointments would be covered 100% and Dr. Katz refused to take the time to do it and now we're stuck with a very large bill. The billing department called me over our balance and after explaining what happened, they didn't care at all to help, I told them I was going to call them back in a few days to discuss the balance and figure out payment arrangements. Like I said I would, I called back and called back, left message after message and no one will return my calls to get this taken care of and they were talking about sending my account over to a collections agency!! They claim they provide compassionate customized care for every patient, but that isn't true; when you walk in the door you're treated as a number, you're in and out of your appointment so fast it will make your head spin. They don't take the time to explain things, answer questions, or anything except during the initial consultation. You don't even get to see your own doctor. I saw Dr. Katz at my consultation and didn't see him again after that, I only saw Dr. Whitesides for a total of 2 minutes while he did each ultrasound at each of my appointments.
Don't think that this is the only place to go for help if you are battling infertility, there are other great places out there that don't nickle and dime you. Thankfully I found an OBGYN who does infertility monitoring and treatments and they are working with my insurance to get my appointments covered 100% and their charges are worlds different than REACH. IUI at my new doctor is $365 not including medication, IUI at REACH is well over $700 and that isn't including the appointments and medication. Save yourself the stress and money and look for somewhere better so you're not stuck dealing with what I've been dealing with.
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