I have been a long-term customer. I recently have decided that I can no longer order from pizza on 87. Tonight I ordered a pizza with three extra toppings. When it arrived none of the toppings were on the pizza. I was charged $1.50 for each of the three toppings.
I called and spoke to Tracy to let them know what happened. I told her that I was going to eat the pizza and that I just wanted to let her know what was going on. Tracy said that yelp did not transmit the extra toppings and if I had an issue that I needed to call yelp. Yelp is not who I ordered from. They are just an intermediary that supports online ordering. They are their vendor and I am sure yelp charges them for the service . I don't see why I should have to call yelp and waste my valuable time when they are paying for a service. In the end regardless of where the failure was I did not receive what I paid for.
This has been a consistent theme on three or more occasions so I let the person on the phone know that as a long-term customer I was disappointed and I will not be ordering from their establishment anymore. They should've called yelp themselves after they made it right with me. I wasn't asking for money. I wasn't asking for a new pizza. I just wanted to let them know what was going on. I feel that the response of you need to call yelp was unacceptable.
Attached is a picture of the receipt and pizza.