| rev:text
| - My wife and I had gotten married at the Tuscany chapel in 2011 and we stayed there as well. We had a wonderful experience there and decided to return for an anniversary trip in July, 2014.
Upon scheduling the reservation over a month ahead of time, I made a note that we would like a microwave, since we knew that they had them available. I called the night before leaving to confirm the reservation and that a microwave would be available, and the guy said "Absolutely. I see the note right here."
Upon arriving into the room, since I forgot to mention it at check-in, I called to get the microwave delivered, and the lady said "If we have one available, I will get it delivered to you as soon as I can. If there isn't one available, since we are fully booked, you will go on a waiting list." I challenged this with the information that I had made a note on my reservation. And she responded "We never guarantee extras such as a microwave. They are first-come/first-serve." Well, we got the microwave, but I didn't appreciate the way I was treated.
Other things that caused the 2-star review...the rooms are falling apart. The baseboards in the restrooms are falling apart, the toilet runs if you don't shake the handle, there are stains on the carpet, and the bed is uncomfortable (considering there is a thick mattress pad under the sheet, that must mean they buy super cheap mattresses), and I will give any hotel a lower than normal rating when they charge the exorbitant resort fees. Yes, we knew about it ahead of time, and yes we know that most of the hotels in Las Vegas charge them, but no one needs to be a copy cat. And yes we know what it's for, but that leads me into the next complaint...
The resort fees cover things like Wi-Fi and access to the pool and laundry areas, right? Well I have complaints about all three. I pay $45 per month at home for 30MB high speed Wi-Fi internet. I pay, I think a $17 per night resort fee for access to only 1MB internet at the Tuscany?! Give me a break!!
The laundry facility is nasty. There are only 3 washers and 3 dryers and ALL are falling apart.
The pool is a joke. It's small and dirty. Filthy, nasty, wet dirty towels ALL OVER THE PLACE. The chairs are stained with who knows what and we had to remove someone else's dirty towels because all the chairs were covered and there weren't even that many people there. So this means that, clearly, someone was negligent in cleaning up the area. Oh and tufts of black hair were floating around in the pool, suggesting that the pool's filter system is not effective.
The only reason for the extra star is because I know there were worse places we could have stayed. And I get that. But our stay in July 2014 did not reflect our impression of the Tuscany in 2011. We want to stay here every time we come to Las Vegas because this is where we got married. So either shape up or we will tell everyone we know to not stay there!
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