It's spring, so I'm out shopping for lawn/garden items. I walked into The Bruce Co., and the staff lady at the front -- who was not busy with any customers -- did a double-take as I walked in. She watched me walk in, looked somewhere else, then looked back at me. Both times, she decided not to speak to me.
I then wandered around the store for about 30 minutes, looking at bird feeders, flower pots and yard stakes. I counted eight -- including the lady at the front -- staff people who didn't greet or say anything to me.
I found a bird feeder that I really liked, but I decided not to buy it since I thought I could find a similar bird feeder at another retailer that provides better customer service. So I left.
And that was my first and last experience shopping at The Bruce Co.