Scottsdale Fashion Square closes at 9PM... I came in with a friend & after a bit of conversation & raving to him about how good the milkshakes are at Johnny Rockets, I decided that I wanted to get one... I came to the counter to place my order. The guy at the register barely made eye contact & proceeded to tell me that he "just shut the milkshake machine down"... The thing is, I came to the counter at approximately 8:45PM... You guys don't close until 9PM.. So you shut down your shake machine 15 minutes before you actually close? Seriously, who the Hell does that? Screw us folks who may want a milkshake anytime during the last 15 minutes prior to closing I guess... Rude service & lack of customer focus is the reason for the one star rating as the food is great once you're actually able to place an order: If someone from higher up takes ownership & makes an effort to retrain their staff at this location so that this type of foolishness doesn't continue to happen then I will gladly update my review. Otherwise, it will remain just like this. Goodluck to all who may visit Johnny Rockets at a late hour as you just might have a taste for a milkshake only to be let down in the end!