My experience at Steak and Shake was pretty awful...
First time we went through the drive thru and ordered 2 burgers, 2 fries, and one soda. The drive thru took SO LONG. From ordering our food to getting our food brought to us, took 30 minutes. 30 MINUTES!! We actually didn't even get our food at the window; we were told to drive forward in front of the restaurant and someone eventually ran our food out to us and apologized for the slow service as she was the only employee working... That probably should be fixed. Why even have a drive thru if it's going to take so long?
The food was alright... Nothing special but decently good for the price.