Scheduled service online. Easy as can be. They call letting you know their ETA the day of the service. They asses what you have and give you a price. Simple as that. Nice guys. Brandon seemed to be in charge but both guys were very nice and they removed the furniture quickly and were on their way. I have read other comments about pricing. No idea if the pricing is fair but if you need to get rid of stuff, and can't do it yourself, then they have the service for you.