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| - Have been here twice- lunch and dinner.
Dinner - it was a week after the opening on a Friday night. No designated hostess, and I had to ask what the wait was...without my name/party# recorded. I waited at the table right beside the cashier/hostess(?) table (after asking where I should wait). Another group of 8 comes in and gets seated right away. We were seated after making this complaint at 9pm and stayed until 11pm with the food coming at 10pm. Maybe it was the opening frazzle that had all the servers frantic and not knowing how to handle the expected busy turnout. I ordered a dozen raw oysters, clams, crawfish & blue crab. Was told they were out of oysters after waiting for 10-15 minutes and was asked if I wanted to cancel the order- yes since they ran out, right?! Excellent flavor but just too much sriracha(I think?) that left some parts of my hands burning the rest of the night. I got the next to hottest flavor (can't remember the name). Crawfish was alien-like, too big, too sharp and many of mine had thick strings of the poo or whatever it is...so I had to peel my crawfish instead of cracking. I give 1 star for this visit mainly because of service.
Lunch - recently this week. Service was much better, as it was only a friend and me. Right off the bat, I was told that 3 lunch entrees were not available due to not having the main ingredients. I ordered the banh canh soup and half dozen raw oysters. I had to ask for a CLEAN spoon 3x, that was disturbing because I think they just kept washing the same one so I can only guess what other spoons could've looked like. Banh canh was good but too thick for me...I ate it all though! I give this visit 2 stars because cleanliness but better service.
I hope they will make the needed improvements soon: professional service with properly greeting guests & less confusion, clean silverware, and importantly readily available ingredients for their menu...I have faith! Will probably return after the new year to be on the safe side.
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