Both of my experiences with Apache in Scottsdale were first rate. As someone new to the area I was looking for a Yamaha dealer to buy my parts at and do the few service items I prefer not to do myself. I first dealt with the Parts Department and found them most helpful and they even made me a great deal on a helmet. My next experience was with Service. I called in and was quoted a price and was pleased to find out I could get the bike in the next day. I showed up at 10 when they open, the entire store staff was friendly and greeted me as they were setting up for the days business. My bike was finished on time and at exactly the price I was quoted. Even more importantly, not one single new scratch, ding, missing fastners etc. Even my old dealer where I moved from, as much as I loved those guys because they were just great guys, couldn't seem to avoid doing "something" to my bike if I let them work on it. It's why a lot of us avoid bringing our bikes to the dealership like the plague. I'm guesing this is a flat rate shop and my years in the Automotive business as a Parts or Service Manager as well as Fixed Operations director, taught me that flat rate and quality repairs at the same time an be a tricky balancing act. Certainly in my case, Apache got it right, I will do business with them in the future.