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| - My friend held her daughter's birthday here last Friday. It was supposed to be from 6-8, but the table wasn't set up till 6:15, the token cards weren't passed out till 6:30, and the food came sporadically over the course of an hour. I'm not trying to be harsh, as I know the establishment was busy, but I feel like setting the table up and loading token cards are things that could've been done in advance - having known the party was booked for several weeks! The real icing on the birthday cake was when our party host used his hands to pack up the leftover pizza! When I asked him about it, rather than admitting his mistake, his response was, "I just washed my hands. They're clean." How unprofessional! The manager ended up comping my friend a pizza to go since he touched the other half, but even that man did that half-heartedly with no eye contact. And then wouldn't you know that as we left and our 4-year-old daughter cashed out her tokens, my husband asked if she could just get a 50 token item with her 48 credits as she couldn't decide - and the answer was NO! What?! I was completely disgusted with their lack of professionalism, I don't care how young those kids are in there! Your first job is all about a learning curve, so I hope that someone took something away from the displeasing time we communicated that night. Disappointing experience especially since I've been to this location several times before and they've never quite missed the mark like so many of them did on this visit. Try harder, folks - a child's birthday may be a nuisance and an after thought to you, but it's your job and a cherished memory for every parent who shells out the hundreds of dollars to throw it at your establishment.
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