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| - Reply to Scott D's comments...
I was reached out to, but not via my Yelp account, but rather another email address not related to the site and one I isn't associated with my yelp account and don't respond to such request...not sure why it didn't come to my assigned yelp email account?
I was also hoping to get more information regarding his visit, including what shoe it was that he was interested in.
The shoe I wanted to the Lunar...something...I had the business card but since I found shoes at a place with a different engagement and inventory set up I threw it away...sorry about that one.
As much as I appreciate the granular approach to explaining the business, it isn't the point of the review....the point was the customer experience, which was less than acceptable for both me and my wallet.....regardless if I fall into the "meat sizes". *wink*
In addition, if the shoe wasn't one they sell a lot then the person should have told me rather than make me call back in several weeks only to be again put off in a vague manner......and again, this isn't about inventory management and whether you should have all your cash flow wrapped up in inventory but rather your floor staff being better communicators and trying to win the business while the person is in the store.......perhaps this is the issue.....is that you don't get the issue?
I think your last reason...........god knows you gave enough of them.....was the " Because of the great demand, we haven't been able to get any idea from the vendor as to when our next shipment might be coming in. They are essentially shipping them as they receive them. It's not that we're trying to be vague, we just honestly don't know when we're getting our next order in." I was told some form of that reason and gave the business the benefit of the doubt of holding off on my purchase for 3 weeks and called them back, but the answer on the phone was worse than when I was on the showroom floor....even more vague.
So to return the favor, when you have a potential customer on the floor and you don't have what they want, then try and sell them on something else by determining their requirements and needs, not just give vague answers that basically makes the customer think too themselves, "so do I just wait days, weeks, months???? And even if I do only to be told they don't carry the shoe anymore?" I mean really, consumerism isn't about that type of logic. It is about supply and demand and earning the customer business......you had the demand, but not the supply and in the end you didn't try very well to earn my business. I think all this is comes down to is a great lesson learned that the business can use in some process improvement for their staff, not an exercise of making potential customers look like they don't understand the shoe business.
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