I have a smart lock padlock on my door and the battery died without warning. Being relatively new to Charlotte, I didn't know of a recommended locksmith company and aimlessly called companies down the list of my Google/Yelp searches. Pop-a-Lock didn't even answer the phone and Eastway Lock & Key told me they couldn't come until tomorrow, despite telling them that I had a pet locked inside. Who would ever need a locksmith "tomorrow?!" I am so glad that I finally reached Mr. Rekey, who sent Edward out in less that 20 minutes. He was able to cleanly drill through the padlock so that he could easily replace the wiring, cut me a key in case this should ever happen again, changed the settings on my lock that I didn't even know were there, and only charged me their base fee for showing up. I didn't have to pay for the batteries or the new parts and he was done in less than 30 minutes. I am so thankful for Edward and Mr. Rekey! No one ever expects for these mishaps to ruin their day, but it's so nice to know there's a company out there willing to do the best job, in the quickest time, who can make an incredibly upsetting and unfortunate event as pleasant as possible. I would recommend Mr. Rekey and their stellar customer service to anyone!