| rev:text
| - Booked a moving truck rental online a week prior. Pulled up today to a front lot that was completely full. Larry, who was working the front desk, told me to park in the handicapped space. "It's not a valid space anyway; there's no sign on it." I didn't like this, but said nothing, as I still held out hope that the transaction would go well. (It didn't.)
When I (politely) declined the damage protection (I confirmed with my insurance agent that I'd be covered), I was brusquely asked who my provider was, and given all kinds of warnings about liability. The tank was marked as full, and I got additional warnings about a $30 fee for returning the truck without a receipt from a gas station for diesel fuel. Annoying, but doable.
I became worried when they pulled out a moving truck that was absolutely covered in dents, dings, and even a bit of graffiti. Larry marked damages off on the inspection checklist, and at least that hasn't been a problem (yet).
Did the move, went to a gas station, noted the meter said 3/4 full, and had to do the math to figure out how much gas to buy (the diesel was pre-pay only). I had a great deal of trouble operating the pump - the automatic shutoff kept going off. When the attendant came out, he pointed out that he could see gasoline almost at the mouth of the tank, and that's why the shutoff was triggering. I confirmed this, confirmed my card would automatically get refunded for the un-dispensed fuel, made sure to gather a receipt, and headed back to Budget.
When Larry got the receipts, he did some math regarding the number of miles driven vs. amount of gas purchased, and decided I was 4 gallons short. I explained (politely) that I *couldn't* fill the tank any further than I did, that this was confirmed by a gas station employee. Nope. I offered to pay for the 4 gallons of gas, but asked (politely) that the refueling charge be waived. Nope. He refused to close out the rental until I agreed to it. I asked if there was anyone I could talk to about this - he said I could talk to his boss about it on Monday (he'll supposedly be in the office for 3 hours that day).
I don't care about 30 bucks. I care about not having an adversarial relationship with the companies I do business with. I care about not being made to worry about thousands of dollars in charges just because I (politely) declined their upsell. And I care about not being nickel-and-dimed.
I had an additional rental lined up for a week from now with a different Budget office. (My girlfriend and I are moving into a house together.) Maybe they would be better than this location, but I'm not gonna risk it - gonna go cancel that now and take my business to the leading competitor.
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