I am really torn about how many stars to give. I bought a 3-pack of facials from Groupon in March. I have had two appointments with Michelle and they were probably the best facials I've ever had. I recommended her to a friend, who Michelle stood up. They did a make up appointment, but I was a little embarrassed. I had hoped that whatever circumstances were causing missed appointments had been resolved (since she had made both of my appointments). I had an appointment for my last session last night and, yes, she missed it. When I tried calling the office phone, it was "temporarily disconnected." The vendors in the other salons just looked at me knowingly, as if this was common. I am beyond frustrated--between making sure MY schedule was open, getting downtown during rush hour, paying for parking and then waiting for 30 minutes? Completely disrespectful. I will not be using the final voucher. If you have time to kill and don't mind being stood up occasionally, but want a fantastic facial--take a chance on Mireji. Otherwise, I'd skip it if I were you.