I called ahead to order my pepperoni hot and ready since they never seem to have them ready, the guy on the phone asked how long I was going to be and I told him less than 5 minutes away. So he proceeded to tell me that "It's fine just come in and it'll be ready for you". He never asked my name or put my order in. So I get there and he acts like he never talked to me and said they had none ready. I have no problem waiting, but I called them ahead for a reason and now I'm going to be late for where I need to be because they are so behind and gave my pizza away.