I went to this Carl's Jr. drive thru at night . Ordered our food parked close by started eating the burger(decided to eat in the car really quickly. It was also dark out)and while I was already 3/4s into the burger i had asked to turn on the light of the car . I end up seeing my burger all moldy from the OUTSIDE to the INSIDE of the bun ! When I went back to speak to a manager the employee who was doing the drive thru said she was the manager and that i can "hold for a minute". I then said "I'm sorry but this , what I just ate cannot wait a minute" she then...not once ever looked at me since I acknowledged her... said again "hold on one moment" I obviously raised my voice a little and said "ma'am I was just served a moldy hamburger bun! This cannot hold on a minute" she then said "oh yea" came over and looked at me confused and said "so... do you want your money back?" I then told her "no i just need to talk to someone who is higher than you cause you cannot be the manager and be so careless as to give me this burger all moldy" she then said "I'm sorry but that's not my fault it's the cooks fault" .She was very rude . And when I went to ask for the receipt she denied me back my receipt and denied for me to take pictures of the moldy bread . Her name was Guadalupe. It was during the night shift at 9:21. And while I was walking out the lady who was behind the counter in the cook section yelled "oh now you're not so tough . Walk away!"
Very rude . And very disgusting. I have already placed complaints with the health department, food inspector, corporate and the district manager !