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| - I was in town visiting family and decided to pop in for a quick manicure. I've had countless manicures all over the country, and this was THE WORST nail experience I've ever had. Their polishes were all old and separating and they were missing large parts of the color wheel. I picked a polish and got started with the woman right away. She filed my nails fine. Then she stuck my fingers in a ziplock bag with cuticle cream - this was the first sign something was up. Like the other reviewers noted, her instruments were all in a little container and had no sign of recent sanitation. She then proceeded to push my cuticles back - but she didn't actually do that - she swept over each nail lightly and didn't actually push the cuticles. The whole point of this manicure was cuticle care because it's been a month since I've had one. She then told me to go wash my hands, which I did. When I got back, she was working on someone else's nails and had me wait. As I waited, I saw that she did absolutely nothing to my cuticles. I started pushing them back with my own nails. When she came back to me, I nicely pointed out that my cuticles still needed to be pushed back and trimmed in areas. This was hard to do, because I usually let things slide and have taken my share of bad manicures quietly. She glared at me when I said this. Then, she did the EXACT same "non-push" technique she did the first time and only trimmed the cuticles I had already pushed back myself. She spent few seconds quickly and lightly buffing the nails, without actually looking, inspecting and seeing if she was doing a good job.
She then started to polish and this is where things got tense. Her lines were totally uneven at the cuticle point, and because she hadn't pushed my cuticles back she was painting over them. I was frustrated because she already clearly ignored the cuticle issue and didn't care about what she was doing or me as a customer. I didn't say anything right away, though, because I know sometimes technicians will go through and clean up the cuticle line afterwards, although I think that leads to a bad result. I kept watching and she kept painting over the cuticles and leaving sloppy lines. Then, she got out the top coat. That's when I interjected and it became tense and so clear that this place does NOT CARE about the quality of their service or customers. I told her point blank that this wasn't good or acceptable. I pointed out that that because she hadn't pushed back my cuticles, she just painted over them and that was going to ruin the manicure, and that all of the paint lines were uneven at the cuticle point. She asked, "Well, what do you want me to do about it?" I said, "Well, you could fix it." She repeated, "Well, what do you want me to do about it?" I said, "Well, I mean, you could redo it and fix it." She repeated, "Well, what do you want me to do about it?" I realized what she was doing - she was NOT going to fix anything and was basically challenging me on the point. Then she said, "I'll clean the lines." She got out her paint brush and product and then had the audacity to ask me to point out the what needed to be fixed. I was very frustrated and pointed out to her that she obviously did not care about the work. She proceeded to "clean" three cuticle lines, stopped, and did the top coat. She did all this while there were still two nails that she hadn't painted properly at the tip - one wasn't painted in the corner, and the other was all bubbly. She was upset when I pointed these things out.
At the end, she grabbed my purse - and the money I had left her for a tip - and threw both of them at the drying machine. It was insane. I grabbed my purse and walked out. HORRIBLE. I have a manicure with uneven paint (the top layer of paint doesn't cover the bottom layer, so there are layer lines), un-buffed nails (my nail ridges come through the paint job), and wobbly paint lines that are covering my cuticles.
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