Michelle made it to 4 of the 6 appointments I scheduled with her. I received email confirmations for all. After the first time she was a no-show, she had a decent excuse so I figured I'd give her another try. She made it to the next appointment we set up, but then she failed to show up for the following one.
The facials (imo) were pretty good and she has products that are effective but that just doesn't add up to very many stars if she isn't reliable.