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| - I have never written a poor review on any establishment until now. 2 weeks prior to Cinco de Mayo, I made a reservation for 15 people at 4:00. When we arrived, all that was set up were a bunch of tables. No silverware, no napkins. My friends and I say in a somewhat empty restaurant for 45 minutes until I had to get up and ask the hostess for service. At that point, we all received waters. 5 minutes later we received chips in a bowl with no napkins. We waited a full hour until someone took our drink order. We only stayed because we really had no choice. Who else was going to accommodate 15 people at 5:00 on cinco de mayo? Finally, at 5:20, I asked to speak to the manager. We still hadn't received a single drink, our chips and water had gone dry. I explained the situation, she explained to us that they were "Very busy and what, exactly, would I like her to do?" Well, we asked for a free round. She told us they would arrive right away and then never returned. At that point, no longer in the holiday spirit, I called the nearby pub, Skeptical Chymist, and asked if they could accommodate 15 very hungry and thirsty people. "With pleasure" they replied and we all walked out. I have never felt so ignored or mistreated by a restaurant. Shame on them!
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